• Holidays in Africa
• Privacy Policy

Privacy Policy

Please read this Privacy Statement carefully to understand how your personal information will be treated as you make use of our site. This policy applies solely to our online data collection from this site. It does not describe information collection policies for other data we collect, including direct marketing, telemarketing, offline or above the line advertising and promotion.

We review our privacy practices from time to time and accordingly our Privacy Policy may be periodically supplemented or modified. If we make any material change, we will update our site to include such changes. We recommend that you review this Policy regularly for changes. This statement describes the type of information that Tropical Sky and its business partners/suppliers collect from visitors to the site, what we do with that information and how visitors can update and control the use of information provided on the site.

Tropical Sky respects the privacy of our customers. We are committed to maintaining the very highest standards in the practice of our Privacy Policy to give you peace of mind and confidence. When you place an order we collect your name, e-mail address, mailing address, phone number and credit/debit card information (if this is your chosen method of payment). We may also record which holidays you are interested in and which holidays you purchase. This enables us to improve the holidays and service that we can offer to you in future. We may use this information to inform you of any new products or special offers that we think may be of interest to you or about changes to our website (you may email us if you do not want this information.)

We adhere to the requirements of any applicable and relevant legislation concerning data protection and will not sell, trade or rent your personal information to any other company nor will we share any of the information we collect about you with third parties. By using this site and submitting your personal information to us, you are consenting to our collection and use of the information as set out in this Privacy Policy Statement.

How we gather information about users

The only information Tropical Sky directly obtains concerning you is that which you have consented to provide. However, this website uses Google Analytics and other measurement tools to help analyse how users use the site. These tools use 'cookies', which are text files placed on your computer to collect standard internet log information and visitor behaviour information. This data is entirely anonymous. Cookies cannot be used to get data from your hard drive, get your e-mail address or personally identifiable information about you.

The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity. Tropical Sky will never (and will not allow any third party) to use these statistical analytics tools to track or to collect any personally identifiable information about visitors to our site.

Google will not associate your IP address with any other data held by Google. Neither Tropical Sky nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any personally identifying information from any source, unless you explicitly submit that information as above.

You may set your Internet browser to notify you when you receive a cookie or to prevent cookies from being sent. Please note, however, that by not accepting cookies, you may limit the functionality we can provide you when you visit our site.

This site also uses ClickTale web analytics service. ClickTale may record mouse clicks, mouse movements, scrolling activity as well as any text you type in this website. ClickTale does not collect personally identifiable information that you do not voluntarily enter in this website and does not track your browsing habits across web sites which do not use ClickTale services. You can choose to disable ClickTale if you wish at http://www.clicktale.net/disable.html.

Personal Information

Personal information is information that relates to an identifiable individual. Our site may include features allowing a user to register their personal details on the site, which means that your browsing will no longer be anonymous to us. Also, it may be possible for you to elect to apply online for products or holiday packages which may require us to gather additional information. We will not disclose any personal information to any third parties except when we believe in good faith that the law requires us to do so or to respond to an emergency.

E-mail Communication and Online Surveys

Occasionally, we may send you e-mail communications with information which may be useful to you, including information about our services and products. At times, we may conduct online surveys to better understand the needs, profiles, and experience of our visitors. You will always be given the option of not participating in such surveys.

Security

Whilst we use reasonable security methods to protect the data contained within our servers, we cannot guarantee or warrant the security of the information you transmit to us, nor that the information that users supply will not be intercepted while being transmitted to us over the Internet. If your communication is very sensitive or includes highly confidential information, you may want to send it by regular mail instead.

Questions or Complaints

If you have any questions relating to our Privacy Policy, or, if at any time you believe that Tropical Sky has not adhered to this Privacy Policy please let us know by sending an e-mail to Tropical Sky. Alternatively write to us at: Kings House, First Floor North, 13/21 Cantelupe Road, East Grinstead, West Sussex RH19 3BE.